Refund policy

Effective Date: 25-Sep-25

At Industrious, we take pride in the quality of our products and strive to ensure your satisfaction. However, if you receive a damaged product, you may be eligible for a return or refund under the following conditions.

1. Eligibility for Returns

Returns are accepted only if the product is delivered in a damaged condition.
The return request must be initiated within 5 days of the delivery date.
To complete your return, you must provide proof of damage (e.g., clear photographs or videos of the product and packaging).

2. Non-Returnable Items

Products that are not damaged upon delivery are not eligible for return or refund.
Items returned without prior approval will not be accepted.

3. Return Process

To initiate a return, please contact us at [Insert Support Email/Phone].
Provide your order number, photos/videos of the damaged product, and a brief description of the issue.
Our team will review your request and, if approved, provide return instructions.
The product must be returned in its original packaging with tags and labels intact.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7–10 business days to your original method of payment.
Shipping charges (if any) are non-refundable.

5. Exchanges

We do not offer direct exchanges. If your return is approved, you may place a new order once your refund is processed.

You can always contact us for any return question at zealousenterprise2025@gmail.com.